Microsoft Office Specialist Testing Policy

Microsoft Office Specialist Testing Policy

Ritzville Library District #2 (RLD#2) is proud to be a Certiport Authorized Test Center (CATC) for the Microsoft Office Specialist (MOS) test, as part of the Washington State Library (WSL) Microsoft IT Academy program.  


For Ritzville Library District #2 residents with a library card, the first exam and one re-take is free with a certificate of completion from a WSL Microsoft IT Academy Microsoft Office course (e.g. the resident’s Microsoft Word 2010 course completion certificate for the 2010 MOS Word exam).  Subsequent exams, and for any non-resident candidates, will be $50. Test vouchers must be obtained through RLD#2.  No proctoring fees will be charged. Payments accepted in cash or check only.


Exams must be scheduled at least one week in advance.  Scheduling can be made by phone (509-659-1222) Monday through Friday between 11am and 5pm.  Exams will be administered Monday through Friday between 11am and 5pm.


Test Candidates, Proctors and Administrators must adhere and/or enforce all of the following policies when taking or administering an exam at a Certiport Authorized Testing Center.

  • Upon arrival at the testing center, Test Candidates must present their personal identification bearing a photograph and signature.
  • Test Candidates may not take recording devices such as paper/pencil, cameras, PDAs, computers, or communication devices such as cell phones or pagers into the testing area.
  • Test Candidates must not communicate with other Test Candidates either in the testing room, or in any other area of the testing facility during authorized testing breaks.
  • Test Candidates must read and accept the terms of the Non-Disclosure Agreement presented prior to the start of the exam.
  • Test Candidates must not remove exam content from the testing area, and must not reproduce exam content outside of the testing area.
  • Test Candidates must abide by the terms of the Retake Policy.
  • Test Candidates found to have violated testing center rules may lose any existing certifications and may be made permanently ineligible for additional certifications.

Please Note: In certain circumstances, the computer on which a Test Candidate is taking the exam may stop responding, or produce an error condition in which continuation of the exam would not be possible. If a Test Candidate experiences this or any other computer interruption, they must notify the Certiport Authorized Testing Center (CATC) Administrator and/or Proctor immediately to restart the exam. When the computer is restarted and/or the error condition resolved, the Proctor will launch the software again and the Test Candidate will choose the "In-Progress" exam, which will return them to the point at which the interruption occurred. The software will retain the exam progress and time remaining up to the point of termination, as long as the exam is resumed on the same computer in which it was started.


Certiport requires its CATCs to ensure an appropriate physical testing environment, and that administrators and proctors are sufficiently trained to provide good quality oversight of testing.  Certiport Authorized Testing Centers are required to strictly enforce all of the following rules:

  1. Ensure the testing area is a professional environment where Test Candidates may take the exam without interruptions.
  2. Ensure that each test is actively proctored with an unobstructed view of each Test Candidate in the testing area. The proctor is to be located in the same room with the Test Candidate.
  3. If partitions are not available for the testing stations, ensure that Test Candidates are seated far enough apart to minimize distractions and prevent cheating. The recommended distance is four feet.
  4. While testing is in progress, use of equipment such as printers, fax machines, copiers, telephones, or other electronic devices is not permitted in the testing environment.


  1. The CATC will maintain a log showing when the Test Candidate signs in and out.
  2. The CATC will verify the Test Candidate’s identity with at least one form of valid identification (containing both a photograph and the Test Candidate’s signature).
  3. The CATC/Proctor will not allow recording or electronic devices in the testing area. Such devices include: paper, pens, pencils, cameras, computers, or cell phones. Additional Test Candidate property, such as books or bags, should be stored outside the testing environment or inaccessible during the exam.
  4. The CATC/Proctor will permit a Test Candidate to take a break during testing if requested, but must inform the Test Candidate that the testing clock cannot be stopped during the break. Test Candidates must not be permitted to conduct activities during a break that may compromise exam security - including use of a telephone and/or communicating with other Test Candidates. Candidates must sign out and back in for each break.
  5. The Proctor will confirm that the Test Candidate’s ID matches the Certiport account information on the Proctor Validation Screen prior to launching the exam.
  6. Proctors will answer questions regarding the functionality of the exam software, but will not answer questions or provide instructions related to exam content.


  1. Accurate scheduling information will be included on the CATC locator, and will be updated as needed.
  2. Only those library staff members who are thoroughly trained on Certiport offerings and services will respond to exam scheduling requests.
  3. The CATC Logo will be posted in a location that is visible to Test Candidates prior to entering the facility.
  4. The CATC will greet the Test Candidates in a professional manner and provide testing policies and procedures prior to the beginning of the exam.


As a worldwide provider of certification exams, Certiport is committed to ensuring that those persons with the desire to certify their proficiency in the use of computers should have the opportunity to do so. Certiport and Ritzville Library District #2, accordingly, embrace the Americans with Disabilities Act (ADA) as well as other global accommodations for disabilities designed to advance those goals.

In keeping with this commitment, Certiport will continue to explore expansions and refinements of its products and services to enable greater numbers of certification examinees with documented disabilities to register for, schedule and take certification exams.

Certiport and Ritzville Library District #2 require additional advance notification of requests for accommodation(s) as well as a reasonable amount of time to review and implement such requests. Certiport and its CATC's are not obligated to accommodate examinees with language limitations unrelated to a documented disability (i.e.; English as a second language, literacy, etc.), nor to provide unlimited time for the completion of exams that are designed to certify not only knowledge, but also efficiency in the use of desktop computers.

Accommodations may include:

  • Extended testing time
  • A separate testing room or larger testing area
  • A test assistant (reader or surrogate)

Changes in the Certiport software will require the testing candidate to contact Certiport.  Instructions are on their website.

Adopted: 11/19/14

Made possible with funding from the Institute of Museum and Library Services
through the Washington State Library, Office of the Secretary of State.